Refund Policy
The short of it: digital plans can’t be un‑delivered, so those sales are final. Everything else we can work with. Here is exactly how it works.
PDF and CAD orders
Once your files have been emailed, the sale is final. A digital plan set can’t be returned the way a physical product can, and this is the standard across the plan industry. Please look through the plan page, the drawings preview, and our FAQ before you order, and email us any question first. We reply to every message, usually within a day, and we would much rather answer twice before you buy than have you buy the wrong plan.
If you bought the wrong plan for your project, tell us within 30 days and we will credit the full amount you paid toward the plan you actually need.
Paper orders
Printed sets that are unused and unmarked can be returned within 30 days of delivery for a refund of the plan price. Email us first so we know to expect them, and please pack them flat or rolled. Return shipping is yours; the refund goes back to your original payment method when the sets arrive.
If your order included both PDF and paper, the paper part follows this section and the PDF part follows the section above.
If something is wrong
A file that won’t open, a sheet missing from your set, a print that arrived damaged, a download that never showed up: email [email protected] and we will make it right. Replacement files and reprints cost you nothing, ever. If we genuinely can’t fix the problem, we will refund you.
This policy is written by the same people who answer the phone. If your situation doesn’t fit a paragraph above, write to us anyway. Small business, real people, easy to deal with.