Another Great Customer Service Experience

[MountainDon]

Several years ago we purchased a stainless steel trash can, with a step on pedal that pops open a pair of lids on top. We have loved it. Last week we had an accident and broke a hinge as well as the tab that the lift rod connects to. There was no name on it that I could find. The store we bought it from no longer had them.

I searched online and found the same cans for sale at several places. The cheapest was $100.    I seem to recall paying $60 or so.

I googled the name and found the company, Simplehuman

I found the customer service page and completed a problem report / service request. I had no receipt, no date of purchase beyond a wild guess, I do remember we bought it from Target, I never registered the purchase as far as I remember. I did that this morning. After dinner tonight I had a response in my inbox. They are apologetic and sorry for any inconvenience. They are sending replacement parts via UPS, for free.

[glenn kangiser]

Nice to have that type of experience once in a while.

Google ads popped up this link... http://www.simplehuman.com/index.html?gclid=CNWj-L3svaUCFQoEbAodfmptYw