The race for the bottom line...

[youngins]

Don't you just love the tactics organizations use to squeeze every cent into the bottom line?

Spint is terminating about 1,000 customers (out of 54 million) because they were calling customer service too much:

http://news.yahoo.com/s/ap/20070710/ap_on_bi_ge/sprint_nextel_terminated_customers

The excuse:

"If the average person is calling less than once per month and these people are calling 40 or 50 times more, that takes away from customer service...Our priority is to improve the customer experience."